Udesk is the leading ergonomic furniture brand in Indonesia, specializing in electric standing desks, ergonomic chairs, and innovative workspace accessories. We help individuals and businesses create healthier, more productive work environments by combining functional design with durable materials.

With thousands of satisfied customers across Indonesia and Southeast Asia, Udesk is known for its quality products, fast local support, and the most complete range of height-adjustable desks in the region.

Udesk products are designed with a global supply chain to ensure the best performance and quality:
• 🏭 Frame & Assembly: Most standing desk frames and components are manufactured and assembled in China, following strict quality control standards.
• ⚙️ Motors: Some models are equipped with high-performance motors made in Germany for superior reliability.
• 🪑 Chair Mechanisms: Selected ergonomic chairs feature reclining and tilt systems sourced from Italy.
• 🪵 Table Tops: Our table tops are proudly made in Indonesia, using locally sourced materials such as solid teak, engineered wood, and real bamboo.

This global collaboration ensures each Udesk product is built to last — combining international-grade components with local craftsmanship.

Key Highlights:
• Udesk Pro: Strongest and smoothest lifting, supports up to 140kg, 3-stage leg for better height range.
• Udesk Lite: Simplified single motor version with aesthetic design, ideal for home and compact workspaces.
• Eco Duo: Affordable dual motor desk with decent performance.
• Eco Solo: Basic but reliable, for those just getting started with standing desks.

Udesk Pro is ideal for you if:
• You work long hours and need a stable, professional-grade standing desk
• Your setup is heavy — e.g., dual monitors, monitor arms, speakers, or accessories
• You value smooth & quiet movement
• You want more height range, especially if you’re tall or share the desk with others
• You want premium features like:
• 3-stage leg (faster, stronger, more height range)
• OLED controller with memory presets & USB-C charging
• Free cable management cover
• Up to 140 kg weight support

Various table top sizes are available — the option includes dimensions, and will help you figure out the right size for you.

Our frames are designed to fit neatly into the tightest of spaces — they don’t jut out from underneath any of the table tops. If the measurements of your table top fit, UDESK will definitely fit. Easy!

Yes, you can.
You may request a custom Udesk tabletop size by adding a note during checkout or in the order comments section when selecting your tabletop.

For example, if you want a 160 x 70 cm tabletop, simply choose the next size up (in this case, the 180 x 80 cm variant), and we will cut it to your requested dimensions.

We don’t believe in products with a short lifespan. UDESK is engineered to last, using high-quality materials and internationally sourced components — including German motors, Italian chair mechanisms, and Indonesian wood table tops — ensuring long-term performance.

We’ve had UDESK products tested by various organizations and through thousands of hours of use, so we can be confident in their durability.

👉 That’s why we’re able to offer up to a 6-year warranty, one of the longest in the market for ergonomic desks.

With proper care, your UDESK can easily last 10+ years.

Yes! You can visit our showroom in Bekasi to see and try our full range of Udesk desks and Obis ergonomic chairs in person. Our team will be happy to help you find the right setup.

Absolutely. You’re welcome to visit our Bekasi showroom to try any of our desks or chairs. If you’re shopping online, we also offer detailed photos, videos, and customer reviews to help you decide confidently.

UDESK stands out through a unique mix of:
• Reliable motor systems (including German-sourced motors)
• Locally crafted Indonesian tabletops
• Custom size options
• Honest pricing with long-term durability
• Excellent after-sales support and warranty

We’re also one of the few brands offering the most complete range of standing desks in Indonesia.

Currently, UDESK is based in Indonesia, but we’re actively expanding to nearby markets like Singapore and Malaysia. Stay tuned — or contact us directly for cross-border inquiries.

Yes. We work with businesses, co-working spaces, and government offices for bulk purchases, custom orders, and tailored packages. Contact us for quotations or consultations.

Yes, we provide assembly service in selected areas, especially within Jabodetabek and Bali. For areas outside Java, we include detailed installation guides and videos to make setup simple.

We accept a wide range of payment methods to make your checkout experience smooth and secure:

✅ On our official website:
• Bank Transfer
• GoPay / GoPay Later
• QRIS (supports Dana, OVO, LinkAja, etc.)
• OVO
• Dana
• LinkAja
• Virtual Account (Mandiri, BNI, Permata Bank)

🛒 Marketplace Payment Options (for selected products):

For some products, you can also choose to check out via our official stores on:
• Shopee → Offers ShopeePay, ShopeePayLater, credit cards, bank transfer, and COD (selected areas)
• Tokopedia → Supports GoPay, GoPayLater, OVO, Virtual Accounts, and installment options

If you prefer to use marketplace payment systems, just look for the product link on the product page or ask our team to redirect you.

Currently, installment payments on our website are in development and will be available soon.

In the meantime, you can enjoy installment options through our official Shopee and Tokopedia stores, which support:
• ShopeePayLater
• Credit card installment plans
• GoPayLater (Tokopedia)

For customers who prefer monthly payments, we recommend checking out the same product via our marketplace stores while we finalize installment support on our website.

Our warranty policy applies to the following official products purchased through authorized channels:

🪑 Ergonomic Chairs (Obis Series):
• OBIS Pro V2
• OBIS Core
• OBIS Flex
• OBIS Zeta
• OBIS Clover
• OBIS Spade
• OBIS Lite

🪵 Standing Desks (Udesk Series):
• UDESK Pro
• UDESK Lite V2
• UDESK Eco Duo
• UDESK Eco Solo
• UDESK Swiftlift Compact
• UDESK Swiftlift Pro
• UDESK Autonomous
• UDESK Titan
• UDESK Inspiration
• UDESK Manual (Crank system)
• UDESK Basic

🧩 Accessories (Selected Items):
• Monitor arms
• CPU holders
• Footrests
• Cable trays
• Book clamps
• Desk hooks
• Other Udesk-branded add-ons

🔁 For accessories, if the product is found defective upon arrival, we offer a 1-to-1 exchange at no additional cost. Please report the issue within 7 days of delivery.

🪵 Table Tops:

All Udesk table tops — including bamboo, engineered wood, teak, and flip-top whiteboard surfaces — are also covered under warranty for structural integrity and manufacturing defects.

Please note: Warranty does not cover damage from improper use, drilling, or water exposure beyond intended resistance.

This warranty is valid only for products purchased through our authorized channels, including:
• 🌐 Official website: www.theudesk.com
• 🛒 Official marketplaces:
• Shopee: theudesk
• Tokopedia: udesk ergo

We are unable to provide warranty service for products purchased through unauthorized resellers, as we cannot verify their authenticity or condition.

We offer different warranty durations based on the product type and model. Below is the full breakdown:

📌 Table top warranties cover structural integrity and manufacturing defects. They do not cover water damage, drilling, or cosmetic wear caused by misuse.

🔒 Extended Warranty Notes:

Select desk models may qualify for extended warranty depending on promotions or purchase source. Please refer to your invoice or contact us directly for verification.

Our warranty covers defects in both functionality and manufacturing, ensuring you receive products that are reliable and ready to perform.

For UDESK Standing Desks:

Covered under warranty:
• ⚙️ Lifting mechanism
• 🔌 Motors
• 🧠 Control box unit
• 🎮 Controller
• 🪵 Desk frame and structure (manufacturing-related defects)
• 📦 Missing parts or components at the time of delivery
• ❗ Loss of functionality due to manufacturing issues upon delivery

For OBIS Ergonomic Chairs:

Covered under warranty:
• 🪑 Seat mechanism (tilt, recline, tension adjustment)
• ⬆️ Gas lift system
• 🔘 Wheel casters
• 🦶 Chair base/feet

Not covered:
• Normal wear and tear
• Cosmetic damage, such as fabric discoloration, scratches, or peeling due to regular use
• Damage from misuse, modification, or unauthorized repairs

During the applicable warranty period, UDESK will repair, replace, or refund (at our discretion and in accordance with local regulations) any product, part, or component found to be defective under this policy.

While we stand behind the quality of our products, the following are not covered under the UDESK warranty policy:

⚙️ Labour & Service Charges

•Labour to install replacement parts is not included in the warranty.

•Installation service is chargeable at Rp 250,000 for Jakarta and surrounding cities.

• However, if the defect is due to UDESK’s negligence, all replacement parts, shipping, and installation instructions will be provided free of charge.

🪵 Natural Wood & Bamboo Series

•Bamboo Series and Natural Wood Table Tops (e.g., WildFolks, FJL Teak) are made from real wood.

As such, each piece is naturally unique — no two are the same.

• Grain patterns, small knots, hairline cracks, or color variation are normal and not considered defects.

•These features are part of the beauty and character of real wood and will develop naturally over time.

🎨 Cosmetic & Aesthetic Variations

•Minor aesthetic variations or surface imperfections that do not affect product functionality

•Scratches, marks, or paint fading from regular use

🔧 Usage-Related Exclusions

•Normal wear and tear of desk frame, table top, or chair fabric

• Any damage resulting from modification, alteration, misuse, or lack of maintenance

•Use of third-party accessories not approved by UDESK

❌ Other Exclusions

•Consequential or incidental damages, including loss of use, productivity, or time, arising from the product or its defect

•Any claim due to inability to use the product for non-warranty-related reasons

To ensure a smooth and efficient warranty process, please follow the steps below:

Step 1: Submit Your Claim

Submit your warranty claim via our official contact form or email us at customercare@theudesk.com.

Please include:

•A valid proof of purchase (invoice, order ID, etc.)

•A brief description of the issue

Step 2: Provide Documentation

Our support team will guide you through troubleshooting and identifying the issue. You’ll be asked to send:

•Clear photos or videos showing the defect

•Any other information we may require to verify the claim

Step 3: Receive Replacement

Once verified, we will:

• Ship the replacement part to you at no cost

• Provide clear installation instructions

Replacement parts are designed to be easy to install — no technician is usually required.

Step 4: Installation & Coverage

•Labour is not included under warranty. If you need help, an optional installation service is available for Rp 250,000 in Jakarta and surrounding areas.

•Replacement parts are covered for:

• The remaining warranty period,

•30 days, or

•As required by local law, whichever is longer.

Additional Notes:

•UDESK reserves the right to determine warranty eligibility.

•Warranty covers only the defective part or component.

•Replacement parts may differ slightly in color or texture.

•Claims related to non-covered issues will be at the customer’s expense.

No registration is required. Your warranty is automatically activated based on your purchase date, so just keep your invoice or order confirmation for reference.

You can reach us easily via:
• WhatsApp
• Email (listed on your order confirmation)
• DM via our social media

Our customer service team will guide you through the process quickly.

At the moment, we do not offer warranty extensions. However, most of our key products — including Udesk Pro — come with up to a 6-year warranty, which already exceeds most industry standards.

We offer spare parts and affordable repair solutions even after the warranty period. You can contact our support team for assistance.

UDESK partners primarily with JNE for nationwide deliveries. Most of our orders are fulfilled using their reliable logistics network.

📦 Delivery Options:
• JNE Regular — for standard-sized packages
• JNE JTR Cargo — recommended for bulky or heavy items such as standing desks and chairs

We typically deliver orders within 3 to 7 working days, depending on your location and the product type.

In the event of any unforeseen delay, we will notify you promptly via email or WhatsApp with an updated delivery estimate.

Yes, delivery date selection is available for customers located in:
• Jakarta
• Tangerang
• Bekasi
• Depok

This option applies only to orders fulfilled via direct UDESK shipping, not third-party couriers like JNE.

Our team will coordinate with you after purchase to schedule a convenient delivery time.

Definitely.

Leave a comment when you are checking out or email us at customercare@theudesk.com after completing your purchase.

We are happy to keep your delivery on hold for 2-3 months.

Yes, UDESK is designed for easy self-assembly. Most customers can assemble their desk without professional help.

Here’s what to expect:
• 🕒 Assembly time: Approximately 30 minutes
• 🧍‍♂️ One-person assembly is possible
• Though a second person is helpful for the final step — flipping the desk upright
• 🧰 All required tools are included
• 📄 A step-by-step manual is provided in the box
• 🔧 No power tools needed
• Some parts may require light drilling, but a regular screwdriver with firm pressure usually works fine

Yes, we offer assembly service in Jakarta, Bekasi, Tangerang, Depok and Bali, with a service fee of Rp 250,000.
Please choose the assembly option at product / checkout page or contact our team to schedule the service.

Yes, all UDESK products include the necessary tools for self-assembly — no additional equipment is needed.